Use our Online Post Office to prepare your shipments, send documents online, etc. If you are already a registered user you can use your password to enter the Online Post Office; otherwise you can register for free.

 

How to register and configure My Account in the Online Post Office

• Register

User registration is the first step for any customer who wants to use the services of the Correos Online Post Office, such as the pre-registration of certificates, notifications and parcels, sending a burofax or telegram online, buying a personalised stamp, or sending a digital letter or postcard via Correo Digital services.

To complete the registration, you must fill in all the information requested in the form found in the menu My Account > Register me.

Required fields are marked with an asterisk (*) and organised in the following blocks:

• User information:

- Username: this can contain up to 12 letters and numbers.
- Password: the password will consist of 6 to 10 letters and numbers. (Case sensitive).
- Main interface language
- Acceptance of the service conditions
- Opt in to commercial announcements from Correos

• Type of use of the account:

private individual or  company, which will determine the information to be filled in:
- Private individual: First Name, Surname(s), Email Address, NIF (Tax ID), Street Address and Town, Province and Postcode, phone and fax numbers.
- Company: Name, CIF (company Tax ID), Street Address and Town, Province and Postcode. You must also fill in:
* Information about the Contact Person (First Name, Surname(s), Position, and email address).
* Information about the company and invoicing address
* Phone, Mobile Phone and Fax Number.

After filling in the form, click Accept and the system will show a confirmation screen with the information. You will be sent an email notifying you of your registration in the system.

As soon as you receive email confirmation of registration, you can begin using the services of the Online Post Office.

The information you provide when registering will appear as the sender in items you send via the Online Post Office. These are: First name, surname(s), street address, town and postcode. In the case of companies, the sender information will be: Company name, street address, town, postcode, province and country.

 
• My Profile – Personal Data

The  Personal Data menu option lets you keep your identification information updated if there are any changes.

Make the necessary changes on the form shown on the screen, and click Change. Remember that fields with an asterisk (*) are required and cannot be left blank.

• My Profile – Change password

To change your password:
• Go to My Account > My Profile > Change password.
• Enter the old and the new passwords. Remember that the password must be 6 to 10 characters.
• Click Accept.

• Reset password

Select this menu option to recover your password for the Online Post Office if you forget it. To do so, enter your username and the email address you provided when you registered, and the system will send you a new password. For security reasons, we recommend that you change the password once you have received it.

If you have also forgotten your username or email address, you should contact the Customer Service Department to retrieve your log-in information for the Online Post Office.

How can I look up my previous sent items and invoices?

Tracking sent items and orders – Delivery status

Consult My Deliveries shows the different products registered to date in the Online Post Office. From this page you can see the status of the different products, and if you wish, you can electronically frank or print out labels and the list of sent items from the pre-registration service

My Profile - Payment receipts

This stores all the invoices generated by online payments for products. To consult or print an invoice, use one of the following search filters: product, invoice number, date period.
If no filters are chosen, all existing invoices will be shown.

Click on the transaction identifier of each invoice to see details and print from the browser.

If you have requested a refund for an Online Post Office service, you can consult and print the Payment Note associated with the invoice, clicking the corresponding button.