Where can I find the shipment code?
Depending on the type of item sent, the shipment code can be in different areas. Consult the different options.
What is a failed delivery notice?
This is an informational document which is left in the letterbox if the recipient is not home when attempting to make a delivery.
¿Por qué he recibido un aviso de llegada por SMS?
El aviso de llegada por SMS es un servicio de Correos que informa de que el destinatario del envío no se encontraba en el lugar de recogida cuando se efectuó la entrega.
Why have I received a text message about a home delivery?
This means the item has arrived at Correos, and depending on the product, it will be available at your home address within 24 to 72 hours.
Why have I received a text message about an in-office delivery?
This means the item has arrived at Correos, and depending on the product, it will be available at your selected Post Office within 24 to 48 hours.
¿Qué documentación necesito para recoger un envío?
Los documentos válidos para recoger un envío son: DNI, pasaporte, permiso de conducir, tarjeta de residencia, otros documentos aceptados en el país de destino y autorizados. Consulta los documentos necesarios en otras ocasiones específicas.
Halted item management guide
Packages that are on hold: what they are and how to handle them.
Where to find the code for my baggage
If you are travelling with Renfe and have arranged to send your baggage with Correos, you will be able to track its location at any time.
Want more information on the processing of personal data when sending or receiving a delivery?
Consult more information on the processing of your data.