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Cookies Policy

Sociedad Estatal Correos y Telégrafos, S.A. (hereinafter, “Correos”) informs you that it uses cookies on its websites.

 

What are cookies?

A cookie is a file or device that is downloaded to the user's computer/smartphone/tablet when certain web pages are accessed in order to store and retrieve information from the terminal device. Among other functions, cookies make it possible to store and retrieve information about a user’s browsing habits in order to improve the service offered.

 

Types of cookies

Cookies can be classified in a number of ways:

1 There are two types of cookies, depending on the entity that manages the domain from which the cookies are sent and processes the data obtained:

  • Own cookies: those that are sent to your terminal device from our own computers or domains.
  • Third-party cookies: those that are sent to your terminal device from a computer or domain of a collaborating entity.

2 Depending on the period of time that they remain stored in the customer’s browser, they can be:
  • Session cookies: those that are activated while the user accesses the website or for the provision of the requested service.
  • Persistent cookies: those that are stored for a certain time on the user’s terminal device, to which the data controller has access when the user connects to their website.

3 Depending on the purpose for which the data obtained is processed:
  • Technical cookies: those that are necessary for the use of the website and the provision of services.
  • Customisation cookies: those that allow the user to access the service with certain predefined general characteristics based on a series of criteria in the user’s terminal (language, type of browser, etc.).
  • Analysis cookies: those that allow monitoring and statistical analysis of the behaviour of all users of the websites to which they are linked.
  • Advertising cookies: those that allow the management of advertising spaces on the website, application or platform from which the requested service is provided.
  • Behavioural advertising cookies: those that store information on user behaviour obtained through the user’s browsing habits, which allows the creation of a specific profile to show advertising.

 

 

Cookies used on our website

The cookies used on our website as well as their description, duration of storage and ownership are identified below:

 

Personalisation and technical cookies

Name Purpose Duration Owner
correosCookies Generated to identify the configuration of the cookie settings selected by the user. Session Correos
JSESSIONID Generated by the application server when creating a user session on the Website. Session Correos
SS_X_JSESSIONID Generated by the application server when creating a user session on the Website. Session Correos
ASPSESSIONIDQCTCAAAQ Generated by the COM+ Cache Rate Calculator to load initial combo with products. Session Correos
OV2A Generated on the website, but are the property of the Oficina Virtual (Virtual Office), for maintaining the session that a user has previously opened in the OV. First fragment of the OV2 coexistence cookie with COL. Session Correos
OV2B Generated on the website, but are the property of the Oficina Virtual (Virtual Office), for maintaining the session that a user has previously opened in the OV. Second fragment of the OV2 coexistence cookie with COL. Session Correos
idiomaCorreos Cookie used to know the browsing language when switching from Website to applications. Persistent Correos
OV2IDIOMA Cookie that serves OV2/COL to display messages in the correct language (maximum duration of one year). Persistent Correos
política_cookies Cookie for the acceptance of the cookies policy. Persistent Correos
 

Analysis cookies

Name Purpose Duration Owner
Google Analytics (__utma, __utmb, __utmc, __utmz) To find out how you browse our website in order to improve the services we can offer you. This information is anonymous and we only need it for statistical purposes.
More information here
Persistent Third party
Google Analytics(_utmx) Performance of the A/B test to measure the effectiveness of design changes.
More information here
Persistent Third party
Google Analytics (_ga, _gat_UA-45665987-2, _gat_correos,_gat_global, _gcl_au, _gid) Are used to create browsing profiles and to understand user preferences in order to improve the products and services offered.
More information here
Persistent Third party
 

This Cookies Policy may be subject to amendments, so users are recommended to consult it every time they visit the Correos website.

 

How to change cookie settings

The user can consent to the use of cookies or withdraw their consent at any time via the link COOKIE SETTINGS.

Users can also do this using their browser, enabling them to allow, restrict, block or delete the cookies used from our Website.

The way to do so differs depending on the type of browser used. The following links provide you with all the information you need to configure or disable cookies in each browser:

 

Users can also manage the storage of cookies in their browser and their deactivation using tools such as:

 

If the user does not allow the installation of strictly necessary cookies on their terminal device through their browser (those identified in the first point of the previous section), it is possible that they may not be able to access the contents and services of our website correctly.

If, however, the user continues to browse our website without changing the configuration of their browser, it will be understood that they give their consent to the use of the aforementioned cookies, and under the conditions contained in this Cookies Policy.