Paq Retorno Premium Online

Parcel service which lets companies control the return of products which were previously delivered by Correos, whilst ensuring an excellent return and exchange policy for your customers.

This parcel service lets you recover your goods efficiently, optimally and at no additional cost to your customers.

It also lets the company control the deadline for customers to return goods, guarantee the deliveries and contract Correos' packaging for customer returns.

With this service there is an optional extra service, “Delivery with collection”, which gives companies a solution for the simultaneous delivery and collection of any type of documents or goods, with the possibility of an additional action (checking the content of the returned item, signing contracts, returning the dispatch note, etc.).

Companies interested in the advantages offered by the Paq Retorno Premiumshould contact our Commercial Service. They will configure a personalised offer for you and suggest exclusive additional services for contract customers.

   Additional Services National level

• COD Paq Retorno Premium - Paq Retorno
• Comprehensive insurance
• Delivery with pickup.

Save time at the post office and prepare items for posting from your computer in just four steps:

The free delivery identification service lets you list and identify the parcels making up a list of posted items and their respective recipients. If you want to register a list of posted items, please go to list registrations.

Physical characteristics:

Maximum dimensions:

• Envelope / box: Length + Height + Width = 210 cm, the largest dimension not exceeding 120 cm.
• Roll/tube: Length = 120 cm., Diameter = 30 cm.

Minimum dimensions:

• Envelope / box: 14 x 9 cm.
• Roll/tube: The longest side must be at least 10 cm long. Also, the length plus twice the diameter must be at least 17 cm.

Bulky items will have the weight /volume (167 kilograms / cubic metre) criterion applied, according to the following formula: Length x width x height (in centimetres) / 6,000

Weight:

Maximum 30 kg. Volumetric weight 60 kg.

Operation:

Get the parcel return service in 5 simple steps:

• Select whether the delivery is associated with a previous delivery by Correos, or if it is an independent item.
• Choose whether you want Correos to provide the packaging for the item and charge it to your contract.
• If it is associated with a previous delivery, enter its identification code.
• If there is no associated previous delivery in Correos, enter the necessary details.
• Print the labels and send them to the sender of the returned item to take to the post office. If you prefer, the sender can go to any Post Office to get the labels, simply by producing the delivery code.

• The delivery will be signed for.
• Your customer can take the returned items to any Post Office in the network.
• Total control of the return delivery thanks to its full traceability.
• Option of setting a period of validity for returns.
• Option of offering your customers packaging for the return delivery.
• In order to use it, contact our Commercial Service on 902 197 197.

Guarantees: The guarantees are the same as the initial delivery, except for the delivery times.